Job Responsibilities
1. Bachelor degree or above, major in electronic information engineering, optoelectronic information science and engineering, etc.;
2. With RF debugging, drive power development, technical support in the lighting industry, or more than 1 year experience in the same position in the radar sensor industry is preferred;
3. Have a certain hardware knowledge base, understand the schematic diagram and do hardware debugging;
4. Have good communication skills and on-site coordination skills, teamwork and excellent service awareness.
job requirements
1. According to customer needs, organize requirements documents and report to the project department and product department;
2. Provide customers with application technology and formulate application plans; deal with problems in customer applications;
3. According to the needs of sales personnel, answer customers' pre-sales questions, help customers select products, and provide product application technology;
4. According to customer needs, go to the customer site to help customers deal with problems. Through on-site product testing and troubleshooting, answer customer questions, deal with product failures, and provide targeted training to customers;
5. Responsible for the testing of new products, instruct customers to conduct sample tests, and answer questions raised by customers during the testing process;
6. Analyze the products returned by customers and solve technical failures; and discover potential customer needs and maintenance during communication with customers.
7. According to the customer complaints reported by the quality department, we will conduct in-depth analysis of the product and propose a response plan, find the cause of the problem, and close the customer complaint.
8. Perform functional test evaluation, plan, cost and advantages and disadvantages of competing products in the market-side feedback meeting;
